DIRECT ACCESS TO A TEAM OF SENIOR STRATEGISTS
Expertise in digital strategy, customer loyalty, marketing, data science, branding, neuromarketing and technology
GET IN TOUCH >
Depth of expertise from insight to execution
James Sandberg – Chief Customer Devotee
With 14 years experience, James has won awards for his customer centric digital strategies in India, the US, UK and at the Asia Pacific regional level.
As the ex-managing director of customer engagement agency Ogilvy One in Mumbai and the European strategy director for customer loyalty agency ICLP, James has led customer strategies for the biggest brands in the world.
James has developed customer loyalty strategies for Mars, Hackett and hotel Group Carlson Hotels, run performance marketing programmes for ING Direct, Finspreads and CoInvestor, developed and launched products for Vespa, MasterCard and Caterpillar into new markets, delivered influencer marketing campaigns for Hitachi, Dove and TED, developed video content for Smirnoff, Johnnie Walker and Unilever and has developed numerous mobile apps, digital strategies, customer marketing initiatives, websites and social media campaigns.
James has also worked closely with tech startups such as CoInvestor, Showslice and others to develop their digital business strategy.
Ian Morrison – Chief Technology Officer
As the original games developer behind 80’s cult classic game Outrun, Ian has over 20 years experience as a full stack developer and CTO.
Ian has produced games for Nestle and Diageo, marketing platforms for Grolsch and Adidas, e-commerce marketplaces for the Singaporean Government and marketing platforms for BMW and H&M.
Ian’s passion is building digital businesses and has partnered with over 20 entrepreneurs to build their digital businesses for over a decade. Ian leads the technology team at the cutting edge with deep experience in AI chatbot technology, augmented and virtual reality.
Customer Success Diagnostic In 60 Minutes
Our customer diagnosis tool will help you identify the lowest cost, highest impact action that you can take to achieve your customer focused business objective, in 60 minutes.
Spanning over 200 different metrics, we pinpoint the highest impact customer engagement action across customer acquisition, customer experience, loyalty and retention.
Get in touch to schedule your customer diagnostic session and receive your complementary customer diagnostic report.
- Branding Strategy
- Customer Experience Strategy
- Customer loyalty Strategy
- Neuromarketing Strategy
Just what is a Loyalty programme, then? While the specifics of each programme might vary, the base functionality remains the very same: a loyalty programme is a marketing system instituted by a company that rewards purchasing practices, thereby increasing the customer’s incentive to remain loyal to the business. A loyalty programme may offer discounts, credit, prizes, or any kind of other benefit that would win the loyalty of a customer.
Customer relationship management is often thought of by companies as a simple piece of software that “just works”. Getting your CRM right is a complicated task, with a lot of jargon and settings that, if done properly, can be the biggest driver of revenue for companies.
Neuromarketing sounds scary and difficult, but it’s actualy the opposite! It’s just using a person’s ingrained habits and instincts to your advantage to make your marketing more effective. In fact, you’re probably doing it without realising. Here’s a few techniques that you can use over the next year to tap into your customers and boost […]