DELIVERING CUSTOMER SUCCESS

Unearthing actionable insights, developing robust strategies and optimising customer
engagement programmes to accelerate the commercial performance of customers.


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Customer Devoted

Our Approach To Delivering Customer Success

Customer Devoted

The Foundations Of Our Thinking

We nurture customer success with digital, we don’t indulge ineffective digital fads.
We nurture customer success with digital, we don’t indulge ineffective digital fads.
The experience a brand delivers is the only marketing channel that matters.
The experience a brand delivers is the only marketing channel that matters.
We optimise the effectiveness of every single customer interaction.
We optimise the effectiveness of every single customer interaction.

Customer Devoted

How We’re Different

Insight Engine

Insight Engine

Our proprietary insight engine scans 2,000 data points and insight sources to deliver robust, actionable insights that optimise marketing and customer engagement initiatives.

Award Winning Methodologies

Award Winning Methodologies

Our experience in global leading agencies such as Ogilvy, AIMIA, ICLP, Saatchi & Saatchi, Omnicom and Dentsu means we deliver at a world class standard.

Totally Technology Agnostic

Totally Technology Agnostic

Being totally technology agnostic enables us to use the most cost effective technology on a bespoke basis for each client. We don’t get commission from suppliers.

Customer Devoted

The Challenges We Relish

GROW MARKET SHARE

  • Customer experiences that better meet the needs of customers than the competition.
  • Product innovations that exceed customer expectations and stand out in the market. 
  • Marketing programmes that use the science of neuromarketing to more persuasively drive sales.


OVERCOME A DOMINANT COMPETITOR

  • Unique and disruptive brand strategies that get noticed and acquire competitor’s customers.
  • Marketing programmes for specific customer segments – accelerating customer acquisition, segment-by-segment.
  • Product differentiation strategies that position the product as a superior solution than the competition’s.

MAXIMISE CUSTOMER RETENTION

  • Customer engagement blueprints that outline how to improve customer engagement and retention.
  • Customer engagement programmes that maximise customer engagement and retention.
  • Customer loyalty programmes that offer rewards, incentives and benefits, to maximise retention.


LAUNCH A NEW PRODUCT

  • Persuasive customer value propositions that differentiate the product and acquire customers.
  • Product launch marketing campaigns that cut through the clutter and acquire customers.

DIGITAL PERFORMANCE OPTIMISATION

  • Optimising the performance of digital marketing, assets, tools, customer journeys and processes to improve ROI.
  • Digital marketing strategies and programmes that acquire customers and improve ROI.

MAXIMISE CUSTOMER PROFITABILITY

  • Promotional marketing programmes that increase customer demand, profit and sales.
  • Cross-sell and up-sell marketing programmes that increase revenue per customer.
  • Pricing strategies that use the science of neuromarketing to improve price perception and maximise sales.

Customer Success Diagnostic In 60 Minutes

Our customer diagnosis tool will help you identify the lowest cost, highest impact action that you can take to achieve your customer focused business objective, in 60 minutes. 

Spanning over 200 different metrics, we pinpoint the highest impact customer engagement action across customer acquisition, customer experience, loyalty and retention.

Get in touch to schedule your customer diagnostic session and receive your complementary customer diagnostic report. 

customer devoted

LATEST INSIGHTS