UNLOCKING TOTAL CUSTOMER VALUE AND ACCELERATING MARKETING PERFORMANCE
What are you trying to achieve today?
Marketing Has Changed Forever
Customer’s expectations and the way they interact with brands have radically transformed. Brands need a transformational approach to marketing that is focused on customer engagement to maximise customer loyalty and unlock the full commercial value of customers.
Customer engagement enables brands to cultivate deeper, more personalised relationships with their customers by optimising the effectiveness of every single customer interaction.
We help brands become Customer Devoted by fusing customer insight, creativity, experiences, data, technology and content. We deliver customer engagement programmes that unlock total customer value and transform customers into devoted advocates.
SUMMIT: our approach to delivering customer success
Becoming market leader doesn’t need to be an insurmountable challenge. We help brands overcome the obstacles, rise to the challenge and reach peak performance.
Summit is Customer Devoted’s unique four phase process for developing customer-centric marketing strategies and customer engagement programmes.
Developing deep insights about the brand’s marketplace and customers and then engineering persuasive customer value propositions that unlock full customer value.
Customer Success Diagnostic In 60 Minutes
Our customer diagnosis tool will help you identify the lowest cost, highest impact action that you can take to achieve your customer focused business objective, in 60 minutes.
Spanning over 200 different metrics, we pinpoint the highest impact customer engagement action across customer acquisition, customer experience, loyalty and retention.
Get in touch to schedule your customer diagnostic session and receive your complementary customer diagnostic report.
- Branding Strategy
- Customer Experience Strategy
- Customer loyalty Strategy
- Neuromarketing Strategy
Neuromarketing sounds scary and difficult, but it’s actualy the opposite! It’s just using a person’s ingrained habits and instincts to your advantage to make your marketing more effective. In fact, you’re probably doing it without realising. Here’s a few techniques that you can use over the next year to tap into your customers and boost […]
The digital revolution is here. It’s happened. Online shopping has taken over physical stores and high streets around the country are becoming ghost towns, so it’s time to make a decision: Move forward and adopt digital into your stores or get left behind. And here’s five ways to do it. RFID (Radio Frequency ID) Tagging […]
Loyal customers are invaluable. They represent future sales and brand advocacy and are worth investing the time and effort to nurture. A new customer can cost anywhere between 5 and 25 times as much as an existing one, but many companies instead focus their efforts on customer acquisition, losing the money already invested. So, here’s […]