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THE CUSTOMER SUCCESS ENGINE

  • Customer-centric marketing programmes that cut through the clutter
  • Customer engagement programmes that maximise profitability
  • Digital performance optimisation to drive efficiency and maximise ROI

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Customer Success In 60 Minutes
Our customer diagnosis tool will help you identify the lowest cost, highest impact action that you can take to achieve your customer focused business objective, in 60 minutes. Because we have worked across all marketing and communications disciplines in world leading agencies, we are unbiased and uniquely positioned to take a discipline agnostic approach to achieving customer success. We evaluate all possible routes to achieving customer success – digital marketing, data, strategy, tech, customer loyalty, PR, advertising and media planning.
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MARKETING HAS CHANGED FOREVER

Why?

Customer’s expectations and the way they interact with brands have radically transformed. Brands need a transformational approach to marketing that is focused on customer engagement in order to unlock the full commercial value of customers.

 

What?

Customer engagement enables brands to cultivate deeper, more personalised relationships with their customers by optimising the effectiveness of every single customer interaction.

 

How?

We help brands become Customer Devoted by fusing customer insight, creativity, experiences, data, technology and content. We deliver customer engagement programmes that unlock total customer value and transform customers into devoted advocates.

GET IN TOUCH >
Customer Success In 60 Minutes
Our customer diagnosis tool will help you identify the lowest cost, highest impact action that you can take to achieve your customer focused business objective, in 60 minutes. Because we have worked across all marketing and communications disciplines in world leading agencies, we are unbiased and uniquely positioned to take a discipline agnostic approach to achieving customer success. We evaluate all possible routes to achieving customer success – digital marketing, data, strategy, tech, customer loyalty, PR, advertising and media planning.
Book your free customer diagnostic session today
SEND
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Customer Devoted

SUMMIT: Our Approach To Delivering Customer Success

Summit is Customer Devoted’s unique four phase process for developing customer-centric marketing strategies and customer engagement programmes.

Initially, we develop deep insights about the brand’s marketplace and customers. Fusing those insights with the brand’s objectives, we build a roadmap outlining how a brand can achieve it’s objectives.

We then engineer persuasive customer value propositions that acquire customers and identify opportunities for the brand to optimise it’s current customer engagement strategy.

Putting this strategy into action, we work with clients to launch the customer value proposition and optimised customer engagement programme to unlock the full potential of customers.

Business Ambition

Business Ambition

Developing actionable market insights, defining the brand's objectives and building a roadmap to successfully achieve the objectives.
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Customer Value Proposition

Customer Value Proposition

Analysing the competitive landscape and identifying customer's needs to create a compelling proposition and differentiated market position.
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Customer engagement blueprint

Customer engagement blueprint

Mapping all customer engagement opportunities across all channels and touchpoints to pinpoint opportunities to unlock the full potential of customers.
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Customer success programme

Customer success programme

Upgrading and launching the customer engagement programme to maximise loyalty and customer profitability.
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Customer Devoted

What challenge are you trying to overcome?

Remarkable product innovations that better meet the needs of customers than the competition and marketing innovations that stand out from the crowd
Remarkable product innovations that better meet the needs of customers than the competition and marketing innovations that stand out from the crowd
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Persuasive customer value propositions and robust product launch programmes that acquire customers.
Persuasive customer value propositions and robust product launch programmes that acquire customers.
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Establishing a unique market position, differentiating the product and delivering a superior customer experience.
Establishing a unique market position, differentiating the product and delivering a superior customer experience.
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Optimising digital performance across all channels and launching profitable digital marketing programmes
Optimising digital performance across all channels and launching profitable digital marketing programmes
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Rewarding customer loyalty programmes and delightful customer engagement programmes that retain customers for the long term.
Rewarding customer loyalty programmes and delightful customer engagement programmes that retain customers for the long term.
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Developing pricing, promotions, cross-sell and up-sell strategies that increase customer lifetime value.
Developing pricing, promotions, cross-sell and up-sell strategies that increase customer lifetime value.
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Customer Success Diagnostic In 60 Minutes

Our customer diagnosis tool will help you identify the lowest cost, highest impact action that you can take to achieve your customer focused business objective, in 60 minutes. 

Spanning over 200 different metrics, we pinpoint the highest impact customer engagement action across customer acquisition, customer experience, loyalty and retention.

Get in touch to schedule your customer diagnostic session and receive your complementary customer diagnostic report. 

Customer Success In 60 Minutes
Our customer diagnosis tool will help you identify the lowest cost, highest impact action that you can take to achieve your customer focused business objective, in 60 minutes. Because we have worked across all marketing and communications disciplines in world leading agencies, we are unbiased and uniquely positioned to take a discipline agnostic approach to achieving customer success. We evaluate all possible routes to achieving customer success – digital marketing, data, strategy, tech, customer loyalty, PR, advertising and media planning.
Book your free customer diagnostic session today
SEND
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