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UNLOCKING TOTAL CUSTOMER VALUE AND ACCELERATING MARKETING PERFORMANCE

Customer Devoted

What are you trying to achieve today?

Take the guess work out of marketing and pinpoint the lowest cost, highest impact opportunities to improve marketing ROI and customer profitability.
Take the guess work out of marketing and pinpoint the lowest cost, highest impact opportunities to improve marketing ROI and customer profitability.
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Become the most memorable brand in your sector by building a remarkably different branded customer experience that gets your customers recommending your brand to their friends.
Become the most memorable brand in your sector by building a remarkably different branded customer experience that gets your customers recommending your brand to their friends.
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Put customer loyalty at the heart of how you do business every day with a customer loyalty programme that increases retention, customer profitability and customer advocacy.
Put customer loyalty at the heart of how you do business every day with a customer loyalty programme that increases retention, customer profitability and customer advocacy.
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Automate your customer relationships, increase customer profitability and retain customers for the long term.
Automate your customer relationships, increase customer profitability and retain customers for the long term.
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Provide customers with the perfect experience, every time with a customer engagement strategy that meets the exact needs of customers in every interaction they have with the brand.
Provide customers with the perfect experience, every time with a customer engagement strategy that meets the exact needs of customers in every interaction they have with the brand.
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Marketing automation enables marketing teams to automate their labour intensive marketing processes. Free up time to focus on increasing marketing performance.
Marketing automation enables marketing teams to automate their labour intensive marketing processes. Free up time to focus on increasing marketing performance.
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Optimise your digital marketing  performance and maximise ROI across all digital marketing and customer acquisition channels
Optimise your digital marketing performance and maximise ROI across all digital marketing and customer acquisition channels
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Substantially increase your marketing performance and make your brand more seductive with behavioural science and neuromarketing which are scientifically proven to influence and persuade customers to buy more.
Substantially increase your marketing performance and make your brand more seductive with behavioural science and neuromarketing which are scientifically proven to influence and persuade customers to buy more.
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Marketing Has Changed Forever

Why?

Customer’s expectations and the way they interact with brands have radically transformed. Brands need a transformational approach to marketing that is focused on customer engagement to maximise customer loyalty and unlock the full commercial value of customers.

What?

Customer engagement enables brands to cultivate deeper, more personalised relationships with their customers by optimising the effectiveness of every single customer interaction.

How?

We help brands become Customer Devoted by fusing customer insight, creativity, experiences, data, technology and content. We deliver customer engagement programmes that unlock total customer value and transform customers into devoted advocates.

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Customer Devoted

SUMMIT: our approach to delivering customer success

Becoming market leader doesn’t need to be an insurmountable challenge. We help brands overcome the obstacles, rise to the challenge and reach peak performance.

Summit is Customer Devoted’s unique four phase process for developing customer-centric marketing strategies and customer engagement programmes.

Developing deep insights about the brand’s marketplace and customers and then engineering persuasive customer value propositions that unlock full customer value.

Business Ambition

Business Ambition

Developing actionable market insights, defining the brand's objectives and building a roadmap to successfully achieve the objectives.
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Customer Value Proposition

Customer Value Proposition

Analysing the competitive landscape and identifying customer's needs to create a compelling proposition and differentiated market position.
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Customer engagement blueprint

Customer engagement blueprint

Mapping all customer engagement opportunities across all channels and touchpoints to pinpoint opportunities to unlock the full potential of customers.
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Customer success programme

Customer success programme

Upgrading and launching the customer engagement programme to maximise loyalty and customer profitability.
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Customer Success Diagnostic In 60 Minutes

Our customer diagnosis tool will help you identify the lowest cost, highest impact action that you can take to achieve your customer focused business objective, in 60 minutes. 

Spanning over 200 different metrics, we pinpoint the highest impact customer engagement action across customer acquisition, customer experience, loyalty and retention.

Get in touch to schedule your customer diagnostic session and receive your complementary customer diagnostic report. 

Customer Success In 60 Minutes
Our customer diagnosis tool will help you identify the lowest cost, highest impact action that you can take to achieve your customer focused business objective, in 60 minutes. Because we have worked across all marketing and communications disciplines in world leading agencies, we are unbiased and uniquely positioned to take a discipline agnostic approach to achieving customer success. We evaluate all possible routes to achieving customer success – digital marketing, data, strategy, tech, customer loyalty, PR, advertising and media planning.
Book your free customer diagnostic session today
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